Question 1

How do I place an order?

Accepted Answer

Browse our collections, add items to cart, fill in your delivery details and place the order. We operate on Cash on Delivery — pay when it arrives!

Question 2

What payment methods are available?

Accepted Answer

Cash on Delivery (COD) only. You pay when your order arrives — no advance payment required.

Question 3

How long does delivery take?

Accepted Answer

Karachi, Lahore, Islamabad: 2–3 working days. Other major cities: 3–4 days. Remote areas: 4–7 days.

Question 4

Is delivery free?

Accepted Answer

Free delivery on orders above Rs. 3,000. A flat Rs. 200 charge applies to orders below this amount.

Question 5

Can I return or exchange a product?

Accepted Answer

Yes! Easy returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and in original packaging with all tags intact.

Question 6

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your Order ID to see real-time status updates.

Question 7

What if I receive a damaged or wrong product?

Accepted Answer

Contact us via WhatsApp within 24 hours of delivery with photos. We will arrange a free replacement immediately.

Question 8

Do you ship internationally?

Accepted Answer

Currently we deliver within Pakistan only. International shipping coming soon, Insha Allah.

Question 9

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 2 hours of placement. Contact us on WhatsApp immediately if you need to cancel.

Question 10

Are your products authentic?

Accepted Answer

Yes, 100% authentic. All products are quality checked. We do not sell copies or replicas.

Frequently Asked Questions