Return & Exchange Policy
Last updated: July 2026
Return Window
Return or exchange any item within 7 days of delivery. Items must be unused, unwashed, and in original packaging with all tags intact.
Eligible Items
Ready-to-wear clothing, unstitched fabric, home textiles, and accessories are eligible. Fragrances, innerwear, and Final Sale items are not eligible.
How to Initiate a Return
1. WhatsApp us at 0321-0000001 within 7 days of delivery. 2. Send photos of the product and your Order ID. 3. Our team confirms eligibility and arranges pickup. 4. Replacement or refund processed within 5–7 working days.
Damaged or Wrong Product
Contact us within 24 hours of delivery with photos. We will arrange a free pickup and send a replacement at no cost — our mistake, our responsibility.
Refund Method
Since we operate on Cash on Delivery, refunds are processed via bank transfer or EasyPaisa/JazzCash within 5–7 working days after receiving the returned item.
Conditions for Return
• Item must be unused and unwashed • All tags and packaging must be intact • Return initiated within 7 days of delivery • Not a Final Sale or clearance item • Fragrances and innerwear not returnable for hygiene reasons
Need help with a return?